Frequently Asked Questions
Where do you ship to?
We ship across Australia and over to the USA and Canada.
Please note: each country may impose their own taxes or duties once the product is to be collected by the purchaser.
How long does shipping take?
Our free shipping option takes 3-5 days for most capital cities, and 5-7 elsewhere. Our express option takes 1-2 days in capital cities and 2-4 elsewhere. International shipping varies per location, but it takes approximately 5-12 days.
Do you deliver to PO boxes?
Yep, we can deliver to PO boxes everywhere in Australia. However our express delivery option is not available for these delivery addresses.
Does my order come with tracking info?
Correctamundo. All orders come with full tracking information and an email will be sent to you with all of these details.
Do you offer giftwrapping?
Our towels make the perfect gift for your mate, Mum or special someone. Unfortunately we don't offer gift wrapping services at the moment, but this is definitely something we are looking into! Either ship directly to the lucky person, or whip out that sticky tape and give it a go yourself.
Can I return my towel?
Unlikely you’ll ever need to, but if your order is incorrect or faulty, you can send it right back to us within 30 days for a full refund or exchange. We unfortunately can't accept returns for change of mind.
*Towels must be unused and in the same condition as received including travel bag. Return shipping is not provided for customer error.
How can I return my towel?
If you need to return your towel, flick us an email at email@example.com and we'll sort it out for you.
How long will it take to receive my refund?
Refunds are processed immediately once we have confirmed receipt of your return. This means you’ll need to allow time for postage as well as for your financial institution to put your cash dollars in your account.
What happens if I entered the wrong shipping address?
Fret not it’s happened to us all at some point! The important thing is to let us know ASAP, before we send your towel to some lucky individual. Simply chuck us an email with your order details and revised address and we’ll sort it out for you.
How do I look after my Lazy Wombat?
Wombats are durable creatures and so is your towel. Simply follow the instructions on the attached label, try not to set it on fire, and pray to it every night.
How long until the towel I want is back in stock?
Sometimes it can be hard to say, but if you have a particular towel you’re super keen on, let us know and we’ll do our best to give you an accurate time frame. We often have a few more lying around just in case, so you might get lucky!
Do you make custom designs?
We don’t currently offer customisation at a smaller scale but are definitely looking into offering it in future. At the moment our minimum order size for a custom towel is 100 units. This is because of the fairly high setup costs for new designs. If you’re still interested, just get in touch! Or if you just have a design you really want to see, check out our design competition and maybe we might get it made!
Where are your towels designed and made?
We design all of our towels ourselves in Australia using all of our true blue zestiness. Our towels are then made by our lovely friends in China. We spent a lot of money and time in the early days making sure we picked the best manufacturer possible.
No way this actually dries you well?
That’s what we originally thought when similar towels started popping up in the market. Some of the alternatives out there aren’t so great, but we always made sure to create a product that we ourselves wanted to use. Our fabric blend is super absorbent and will leave you as dry as out the back of Bourke. Our towels are weaved with a ‘waffle’ structure, meaning you don’t get that weird feeling of more fibrous towels, but also not the plastic tarp feeling of some other options out there.
Don’t believe us? Check out what our happy customers are saying here.
I'm offended by the design on one of your towels, I demand you apologies!
We don’t deny we push the boundaries with our designs and overall brand, but we love it. If you’re not a fan, no one is forcing you to hang around. Don’t spoil the fun for the rest of us.
What do you mean you plant a tree for every towel sold?
We don’t physically bend over and plant a tree every time. We partner with One Tree Planted, an organisation that plants trees on our behalf using the funding we send from towel sales. At the moment, we're specifically planting trees in areas affected by the 2020 Australian bushfires. You can read more about them here.
What initiatives are you guys taking to ensure sustainable business practices?
We like to have a laugh about most things here at Lazy Wombat but sustainability is one thing we take very seriously. After all, how can we keep enjoying our towels and all their good vibes if we don’t first protect our beautiful beaches and environment.
At the moment, our main initiative is our tree planting in partnership with One Tree Planted. Every tree planted absorbs 48 pounds of carbon pollution every year, and provides enough oxygen for two people each year!
As a young business, we're only just getting started and will continue to implement additional sustainable practices. Our key priority is investing in a sustainable recycled material blend that provides the same high quality towel.
How do your gift cards work?
If you can’t decide which design your mate or Mum will most vibe with, our gift cards are a great way to let them decide for themselves! Simply select one in store, choose your amount, and purchase it as you normally would. You’ll receive an email soon after with your gift card code, valid for 12 months, that you can then forward onto the lucky bastard. When they checkout, all they need to do is enter the code when prompted and Robert's your father's brother.
What happens when I don't use the full amount on my gift card?
Any remaining gift card value is retained under the same code for the duration of the card’s validity. Next time you checkout, if the card only covers part of the purchase, this will be simply deducted after you enter the code.
Can I return or exchange my gift card?
Unfortunately we don't offer returns or exchanges on gift cards. Maybe give it a cheeky re-gift?
Can I wholesale stock your towels?
Hell yeah you can! For all wholesale enquiries please contact firstname.lastname@example.org.
You guys sound dope, can I work for you?
We don’t have any specific job openings at the moment but if you think you could contribute to the company, have a top tier sense of humour and enjoy a cold one after work, drop us a line and we can have a chat!
Can I collab with you as an influencer?
You certainly can! We love partnering with awesome people to help spread the Lazy Wombat word. Hit us up at email@example.com and we'd love to chat.
I love your social media accounts! How can I get featured?
Cheers! We have a ton of fun ways for our wisdom of wombats to get involved. The best way is to post on Facebook or Instagram with one of our towels and tag us in the picture so we can see it. We try to feature as many submissions as possible, but to up your odds keep things funny, original, and relatively family friendly! We also run monthly photo comps where you could also win some cheeky prizes. Other than that, chuck us a follow so you don’t miss any other opportunities that may come up.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.